Reference

What You Agree to When You Use pinex7

These Terms and Conditions set out the rules that govern your account, your transactions, and your access to the platform.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsSubject to Philippines local lawUpdated terms notified by emailAccount use confirms acceptance
pinex7 What You Agree to When You Use pinex7
HOW WE OPERATE

How pinex7 Handles Your Account and Data

Your account data and transaction records are handled according to these Terms and our Privacy Policy. We keep the information we collect to what is needed to run your account, verify payments, and meet the obligations local law places on us. Players in Zamboanga City and across the Philippines access the same account protections and the same data-handling standards.

Data Retention

We retain your account records — including GCash, Maya, and InstaPay transaction logs — for as long as required by applicable law and our internal compliance standards.

Account Security

Your account is protected by a one-time password sent to your registered mobile number each time you log in. Do not share your OTP or PIN with anyone, including our support team.

Cookies and Session Data

We use session cookies to keep your account active while you browse the lobby and to remember your preferred payment method between visits. You can manage cookie settings in your browser.

Requesting Changes

To update your registered details, close your account, or request a copy of the data we hold on you, contact support through live chat or email with your account ID ready.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on pinex7 to ask about a specific clause, a transaction dispute, or an account restriction covered in these Terms.

Email Support

Send a detailed query — including your account ID and the specific Terms clause you are asking about — to our support address listed in the footer of this page.

Account Help Centre

Log in to your account and head to the Help section to find answers on GCash, Maya, and InstaPay payment terms, account verification steps, and withdrawal conditions.

Common Questions About These Terms

These are the questions we hear most often about how these Terms apply to your account, your payments, and your rights as a pinex7 account holder.

Yes. Every transaction you make through GCash, Maya, or InstaPay is covered by the payment rules in these Terms, including processing conditions and dispute resolution steps.

We send notice to the email or mobile number registered on your account before changes take effect. Check your inbox — including spam — after any notification from us.

We may act immediately if a breach is serious — for example, fraud or deliberate misuse. For minor issues, we aim to contact you first and allow a response before taking action.

Access depends on local law. Accounts are available to eligible individuals in regions where operating and using the platform is permitted. You confirm eligibility when you register.

Verified account balances are returned to the payment method on file — your GCash, Maya, or InstaPay account — subject to identity verification and any pending review.

Contact our support team by live chat or email with your account ID. We will confirm your identity and provide the data we hold on you in line with applicable local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.